When I founded Oxwash in 2018 it was with a mission to reduce the environmental impact of laundry on our planet. Through growing the business and team over the last 5 years, we have been fortunate to serve thousands of customers and businesses to help them make more environmentally-friendly choices, all while enjoying our convenient service, and for that I am very grateful.
Through our continued growth over the last few years, we have seen firsthand the dramatic impact our service is having on businesses looking to make their operations more sustainable, and are proud to support healthcare, hospitality, fashion, leisure, and more industries by continuing to build and optimise a service that fits with their requirements. Not only that but the impact we have for every item of laundry from commercial clients is over 6 times more impactful than items we wash on behalf of domestic customers.
Whilst we love our individual customers, due to the high demand for our services from these commercial industries, we have decided to indefinitely pause our direct-to-consumer service. From April 28th, Oxwash will no longer be accepting orders on our B2C platform, instead focusing our operations and technology on reducing the impact of commercial laundry services.
I am extremely grateful for the trust and support that you have placed in us over the last five years. It has been a pleasure to serve you and help make your lives easier by providing a convenient laundry solution.
We understand that closing our B2C service may cause inconvenience to you, and we sincerely apologise for any disruption this may cause. While we are not accepting new orders, we will be fulfilling all orders currently in our care as normal.
Thank you again for your support and for being a part of our journey. We wish you all the very best.
We are pleased to announce that we have partnered with Laundryheap to provide Oxwash customers with an exclusive welcome offer to provide you with minimum disruption. Laundryheap shares our values of sustainability, quality, and convenience through their 24-hour delivery service, which is available with 20% off for Oxwash customers by using the code WELCOME20 at checkout.
While we are not accepting new orders for items collected past 28th April, we will be fulfilling all orders currently in our care as normal.
As we experience an unprecedented increase in demand through new business and as we head into our busiest season, we do not have the capacity or resources to deliver a service to all customers that meets our high-quality standards, so we have had to make this decision to allow our operations to cope with orders.
We are pleased to let you know that we have partnered with Laundryheap to provide Oxwash customers with an exclusive welcome offer to provide you with minimum disruption. Laundryheap shares our values of sustainability, quality, and convenience through their 24-hour delivery service, which is available with 20% off for Oxwash customers by using the code WELCOME20 at checkout at laundryheap.co.uk/ You will need to set up a new account with Laundryheap, but they will be able to support you with this by contacting their customer support team using their 24/7 live chat.
We would be happy to suggest some other providers.
https://www.lovemylaundry.co.uk/ 01223 967744
https://www.johnsoncleaners.com/online-ordering 01223 420306
https://www.washxpress.co.uk/ 0800 1300 275 or 01767 448 352
https://www.johnsoncleaners.com/online-ordering 01865 552560
https://www.wheatleylaundry.co.uk/ 01865 890998
As a result of this decision, we regret to inform you that any wallet credit issued by Oxwash for referral, goodwill, or partnerships will no longer be valid. We understand that this may be disappointing news, and we apologise for any inconvenience this may cause. For purchased wallet credit such as gift cards and top ups, please contact us directly.
If you need access to past orders or invoices beyond April 28th, please contact our customer service team.
Unfortunately, we will not be able to accept or collect any new orders after April 28th.
Our team will respond within 48 hours during our business hours:
Monday to Friday 8AM-5PM (except bank holidays)