Through our continued growth over the last few years, we have seen firsthand the dramatic impact our service is having on businesses looking to make their operations more sustainable, and are proud to support healthcare, hospitality, fashion, leisure, and more industries by continuing to build and optimise a service that fits with their requirements. Not only that but the impact we have for every item of laundry from commercial clients is over 6 times more impactful than items we wash on behalf of domestic customers.
Whilst we love our individual customers, due to the high demand for our services from these commercial industries, we have decided to indefinitely pause our direct-to-consumer service. From April 28th, Oxwash will no longer be accepting orders on our B2C platform, instead focusing our operations and technology on reducing the impact of commercial laundry services.
I am extremely grateful for the trust and support that you have placed in us over the last five years. It has been a pleasure to serve you and help make your lives easier by providing a convenient laundry solution.
We understand that closing our B2C service may cause inconvenience to you, and we sincerely apologise for any disruption this may cause. While we are not accepting new orders, we will be fulfilling all orders currently in our care as normal.
Thank you again for your support and for being a part of our journey. We wish you all the very best.
While we are not accepting new orders for items collected past 28th April, we will be fulfilling all orders currently in our care as normal.
As a result of this decision, we regret to inform you that any wallet credit issued by Oxwash for referral, goodwill, or partnerships will no longer be valid. We understand that this may be disappointing news, and we apologise for any inconvenience this may cause. For purchased wallet credit such as gift cards and top ups, please contact us directly.